Responsification

[bcholmes]

Thank you for writing to Amazon.ca with your comments.

Please accept my sincere apology for any inconvenience that may have caused you.

I will be sure to pass your message on to the appropriate department in our company for consideration.

Customer feedback like yours is very important in helping us continue to improve the selection and service we provide.

Thank you for shopping at Amazon.ca. We hope to see you again soon.

Comments

[elissaann.livejournal.com]

I'm glad you wrote to them.

I guess I shouldn't be surprised, but I have certainly been fascinated by the apparent assumption I've read on a lot of LJ's that Amazon was doing it out of bigotry. It seems just as likely to me that it could have been a programming error.

Even if it was bigotry, everybody has the capacity to open their minds, IMO.

[bcholmes.livejournal.com]

Even if it's a programming error, there's also a bureaucratic error that's prevented people who've been noticing (and reporting) the problem from being able to get the problem noticed and resolved by Amazon. And that's not technical: that's process.

[elissaann.livejournal.com]

When did it start? I only started reading about it this weekend.

[the-nita.livejournal.com]

According to the various sources I've found, there's been issues dating back to February.

[elissaann.livejournal.com]

Thank you for your quick reply!

Not fixing it in two months is inexcusable.

I don't understand why any books, whatever the themes, should be treated like second-class citizens.

[suitablyemoname.livejournal.com]

Not even the Twilight series?

(Sorry, I'll be over on the naughty stool.)

[rosefox]

At least one person has been complaining about it since last August.